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Most often the microphone or speech recognition permission is off, or the language resources are still downloading. Work through the checks in step 1, then start translation again.

Make sure no other app is holding the microphone and that volume and silent mode are normal. Bluetooth headphones can take over the microphone — disconnect them and try again. Being far from the device or a noisy environment also affects recognition.

Speech output relies on system voice resources. Check the volume and silent mode; the voice for a language may need to download the first time it is used. If it is still silent, turn speech output off and on again.

Floating translation uses the system Picture in Picture capability. Start it in the app, confirm Settings → General → Picture in Picture → Start PiP Automatically is enabled, then switch to another app and the captions will float on screen. A few apps close Picture in Picture on their own; that is a system limitation.

Screen recording stores two audio tracks, system audio and microphone. If there is no sound, confirm the microphone is enabled under Settings → iFloat, then disconnect any Bluetooth headphones and try again. Also note the start flow differs: from iOS 27 a system picker appears, and recording only begins after you choose what to share and the countdown finishes; on iOS 26 and earlier there is one extra step, tapping Start Broadcast in the system panel. If the app says recording is unavailable, the current device or OS does not support that recording path.

Apple handles billing and management. To cancel: Settings → your Apple Account at the top → Subscriptions → iFloat → Cancel Subscription. You can also tap Manage Subscription on the membership screen. Refunds go through Apple at reportaproblem.apple.com. After cancelling, membership features stay available until the current paid period ends.

Tap Restore Purchases on the membership screen and check that you are using the same Apple Account you purchased with. A subscription on one Apple Account works on all of your devices.

Clear on the Conversation and Live screens removes the current record immediately, and deleting the app removes everything stored in its container. Copies you saved to Photos are not affected and need to be deleted in Photos. We never upload or store your content, so there is nothing to request from us.

Available languages come from the translation and dictation languages iOS provides, so the list changes with system versions. The language picker shows every language your device supports; if one is unavailable, download the matching language resources in the system first or update iOS.